Trust & Transparency

Remvx Agent Removal & Uninstallation Guide

If Remvx software was installed unintentionally, is no longer required, or is being replaced, it can be removed using standard Windows operating system procedures. This guide is for authorized IT administrators and MSP technicians.

Platform
Windows 10 / 11
Support
[email protected]
Document revision
2026-06

Perform removal only if you are authorized to manage the endpoint. For managed MSP environments, follow your organization's change-control and customer notification procedures before uninstalling agent software.

Removal

A. Standard Windows uninstall

The Remvx agent is installed as a standard Windows application when deployed via MSI. Use the built-in uninstall workflow for Windows 10 and Windows 11.

Windows 10

  1. Open Settings

    Select Start ? Settings ? Apps ? Apps & features.

  2. Locate Remvx Agent

    Search or scroll to find Remvx Agent (or the product name as displayed during your deployment).

  3. Uninstall

    Select the application and click Uninstall. Confirm when prompted and allow the process to complete.

  4. Restart if prompted

    Restart the endpoint if the uninstaller requests it or if your deployment policy requires a reboot after agent removal.

Windows 11

  1. Open Settings

    Select Start ? Settings ? Apps ? Installed apps.

  2. Locate Remvx Agent

    Search for Remvx Agent in the installed applications list.

  3. Uninstall

    Select the overflow menu (?) next to the application and choose Uninstall. Follow the on-screen prompts.

  4. Restart if prompted

    Reboot the system when installation completes if required by the uninstaller or your change-management policy.

Alternative: Control Panel (legacy path)

On systems where Control Panel remains accessible: Control Panel ? Programs ? Programs and Features ? select Remvx Agent ? Uninstall.

Alternative: MSI command line

If you have the original product code from your deployment records, authorized administrators may uninstall silently:

Command Prompt - elevated 
msiexec /x {PRODUCT-CODE-GUID} /qn
Replace {PRODUCT-CODE-GUID} with the MSI product code from your onboarding documentation. Run only if authorized.

Services

B. Service removal

After standard uninstall, the Remvx agent service should be removed automatically. If a service entry persists - for example after an incomplete uninstall - authorized administrators may verify and remove it manually.

Authorization required: Run service commands only on endpoints you are permitted to manage. Manual service deletion should follow standard uninstall when possible.

Verify whether the service is installed

Command Prompt - elevated 
sc query RemvxAgent

If the service is not installed, Windows returns an error indicating the specified service does not exist. If the service is present, note its STATE before proceeding.

Stop the service (if running)

Command Prompt - elevated 
sc stop RemvxAgent

Delete the service entry

Command Prompt - elevated 
sc delete RemvxAgent
Service name may vary per package version - confirm the exact service name in your deployment documentation or Services console (services.msc).

Verification

C. Verify removal

After uninstall, confirm the agent is fully removed before closing change requests.

  • Programs list - Confirm Remvx Agent no longer appears in Settings ? Apps (Windows 10/11) or Programs and Features.
  • Services console - Open services.msc and verify no Remvx agent service remains in Running or Stopped state.
  • Process verification - Open Task Manager and confirm no Remvx agent processes are running. Consult your deployment documentation for process names used by your package version.
  • Restart recommendation - Reboot the endpoint after removal to clear residual handles, scheduled tasks, or temporary files per your organizational baseline.

If components persist after standard uninstall, contact [email protected] with endpoint details before manual file deletion.

Enterprise

D. Enterprise removal

Organizations deploying Remvx through centralized tooling should remove the agent using the same channels used for installation.

Group Policy (GPO) removal

If the agent was deployed via Group Policy Software Installation, remove the assignment from the GPO, allow policy refresh on endpoints, and verify uninstall completion across the target OU. Document the change in your change-management system.

RMM removal

MSP technicians may script uninstall through their RMM platform using the MSI product code or vendor uninstall command documented during onboarding. Target removal per customer tenant and confirm completion in your PSA ticket.

Centralized deployment rollback

For phased rollouts, reverse the deployment ring order - remove pilot groups first, verify no operational dependencies, then proceed site by site. Maintain an uninstall audit record aligned with your deployment traceability records.

Support

E. Support workflow

If you need assistance with removal, deployment rollback, or verifying whether Remvx software is present on an endpoint, contact Remvx support.

Email: [email protected]

Include the following to expedite resolution:

  • Request ID - your internal ticket or change-request number
  • Deployment ID - tenant, package, or deployment reference from onboarding (if available)
  • Organization name - legal entity or MSP customer name
  • Windows version, approximate install date, and removal steps already attempted

Publisher

Remvx LLC
1309 Coffeen Ave STE 19998
Sheridan, Wyoming 82801
United States

Technical support

[email protected]

FAQ

F. Frequently asked questions

How do I know whether Remvx is installed?

Check Settings ? Apps for Remvx Agent, review services.msc for a Remvx service, or consult your MSP deployment inventory. Verify any discovered binaries using Software Authenticity guidance before taking action.

How do I verify the software is genuine?

Confirm the publisher is Remvx LLC via Digital Signatures in file properties or Get-AuthenticodeSignature. See the full procedure in Software Authenticity & Signature Verification.

Can I remove the software manually?

Yes - authorized administrators may remove the agent using standard Windows uninstall procedures. Manual service removal commands should only be used when standard uninstall does not complete successfully.

Can my organization request deployment assistance?

Yes. MSP partners and enterprise customers may request guided evaluation, rollout, or removal assistance through [email protected] or the service request form.

Will uninstalling notify Remvx automatically?

Enrolled agents may report enrollment state changes through normal operational channels as part of inventory management. Uninstall does not grant Remvx new access to the endpoint. For contractual offboarding or tenant deprovisioning, contact support to coordinate account closure.

What if I did not authorize this installation?

Verify authenticity first. If the software is not genuine, report to [email protected]. If it is genuine but unauthorized within your organization, follow your internal IT security procedures and contact support with deployment details.