Remvx Platform Docs

Onboarding

Getting Started

Remvx is deployed per tenant. After your guided evaluation is approved, you receive a tenant key, agent package, and onboarding checklist.

1. Complete the service request form or 14-day trial request.
2. Deploy the Remvx agent to a pilot tenant - typically one customer first.
3. Configure roles, approval workflows, and audit export preferences.

Onboarding

Agent Installation Windows - MSI

Windows agent deployment via MSI or scripted rollout through your existing RMM or GPO. Linux and macOS agents are on the roadmap.

msiexec /i RemvxAgent_x64.msi TENANT_KEY="your-key" /qn

Operations

Remote Support

Technicians initiate sessions through policy - with optional customer approval, session attribution, and exportable history. See also our free Quick Support channel for end-user assistance.

Operations

Endpoint Management Controlled rollout

Enrollment, baselines, patch rings, and retirement workflows scoped per customer. Available in controlled rollout - scope confirmed during evaluation.

Operations

Policies

Define who can connect, which tools are permitted, and maintenance windows per tenant. Policy changes are logged for audit review.

Observability

Monitoring Console

Fleet health, inventory freshness, and agent connectivity signals in the operations console. SIEM export options documented in the security pack.

Observability

Alerts Rollout

Configurable thresholds for offline agents, failed patches, and policy violations - routed to your PSA or email during rollout.

Product

Product Components

Remvx is composed of five core software components. Each is versioned, tenant-scoped, and documented during onboarding.

• Remvx Agent

  v1.0.0

  Windows Endpoint Agent

  Lightweight endpoint agent - MSI deployment, mTLS enrollment, inventory, and health signals.

• Remvx Console

  v1.0.0

  Management Dashboard

  Multi-tenant operations console for fleet visibility, session governance, and policy administration.

• Remvx Remote Support

  v1.0.0

  Remote Assistance Module

  Approval-based remote sessions with technician attribution and exportable session history.

• Remvx Monitoring Engine

  Rollout

  Alerting & Monitoring Service

  Fleet health metrics, connectivity signals, and configurable alert routing to your PSA.

• Remvx Policy Engine

  Rollout

  Configuration & Compliance Controls

  Tenant-scoped policies for access, tooling permissions, maintenance windows, and compliance baselines.

Trust

Security

Published security controls include TLS 1.2+, encrypted communication, audit logging, RBAC, session attribution, device registration, agent validation, and software signing.

Full documentation: Security docs - Software Signing - Whitepaper - Trust Center

Request the evaluation security pack at [email protected].

Trust & Transparency

Published transparency documentation for auditors, IT administrators, and software validation reviewers:

• Agent Identification & Deployment Traceability

  Deployment identifiers - licensing - authenticity

  How deployment packages may be associated with authorized organizations - for software authenticity, support, and fraud prevention. Not customer surveillance.

• Software Authenticity & Signature Verification

  Publisher verification - PowerShell validation

  Verify Remvx LLC as publisher, validate Authenticode signatures, and report suspicious files.

• Agent Removal & Uninstallation Guide

  Windows 10 / 11 - enterprise removal

  Standard uninstall, service removal, verification steps, and support workflow for authorized administrators.

Company

Contact information

Remvx LLC - U.S.-registered software publisher based in Sheridan, Wyoming.

Full contact page - Release notes